Accessibility Statement

Your Privacy Matters to Us

Hopeful Horizons, PLLC is committed to protecting the privacy and confidentiality of our clients and their families. We recognize that the information you share with us is personal and important, and we take reasonable steps to protect client information in accordance with applicable professional, ethical, and legal requirements.

As a licensed behavior analyst, Hopeful Horizons, PLLC follows applicable confidentiality and record-protection requirements, including those governing the practice of behavior analysis in Texas and the professional ethical requirements applicable to Board Certified Behavior Analysts (BCBAs). Behavior analysts are ethically required to protect confidential information and to disclose it only under appropriate circumstances, such as with authorization or when otherwise required or permitted by law.
 

Information We May Collect

Depending on the services requested, we may collect information necessary to:

• Respond to inquiries and schedule services

• Establish and maintain a client record

• Conduct assessments and consultations

• Develop individualized recommendations and support plans

• Provide ongoing behavioral consultation and caregiver coaching

• Communicate with clients or authorized individuals

• Maintain records as required by applicable laws and professional requirements
   

We collect and use only the information reasonably necessary for these purposes.

 
How Your Information Is Used: 

Information shared with Hopeful Horizons, PLLC may be used to provide requested services, communicate with you, maintain appropriate professional records, develop individualized recommendations, and meet applicable legal and professional obligations.
 

Confidential information is not shared with outside individuals or organizations without appropriate authorization except when disclosure is required or permitted by law, necessary to protect the welfare or safety of a client or others, required by a court or other legal authority, or otherwise permitted under applicable professional and legal requirements.
 
Electronic Communication

Hopeful Horizons, PLLC uses electronic systems to communicate with clients and provide services. While reasonable steps are taken to use appropriate systems and safeguard information, electronic communication carries inherent privacy and security risks.
 

Please avoid sharing detailed medical, diagnostic, behavioral, or other highly sensitive information through general website contact forms or unsecured communication channels. Detailed information should be shared through the appropriate intake or secure communication process.

 
Website Inquiries

• Information submitted through our website inquiry form is used to respond to your request and help determine appropriate next steps.

• Submitting an inquiry form does not establish a client-provider relationship or guarantee services.

• Please do not use website forms or general email communication for emergencies or urgent safety concerns.
   

Accessing Your Records

Clients and authorized representatives may request access to applicable client records by contacting:

Hopeful Horizons, PLLC
Email: hello@hopefulhorizonsbehavior.com
 

Please include the client's name, the name of the requesting individual, and the type of records being requested. Additional verification of identity or authority may be required before records are released.

Requests will be handled in accordance with applicable Texas law and professional recordkeeping requirements.
 
Texas Privacy Rights Notice

I would include the following section because TDLR specifically states that behavior analysts must prominently post this language on their website along with instructions for requesting records:

 

Texas law provides certain rights regarding privacy of and access to health care records (Texas Health & Safety Code, Chapter 181, Medical Records Privacy). To file a consumer complaint alleging a violation of your privacy rights regarding protected health information, contact the Texas Office of the Attorney General, Consumer Protection Division.
 

Questions About Privacy

If you have questions about privacy, confidentiality, or how your information is handled, please contact Hopeful Horizons, PLLC.

We are happy to answer questions and provide additional information about our privacy and record-access procedures.